Frequently Asked Questions
Everything you need to know about your Wild Wild Western gear.
How do I determine the right size for my cowboy boots?
Western boots often fit differently than sneakers. We recommend ordering a half-size smaller than your standard athletic shoe size. Check our detailed size guide for specific brand measurements.
What is your return policy for worn items?
For a full refund, items must be in their original, unworn condition with tags attached. Boots must be returned in their original box and show no signs of scuffing on the soles.
How long does shipping take within the United States?
Standard shipping typically takes 3-7 business days. We also offer expedited 2-day shipping for those who need their western wear ready for the weekend rodeo.
Are your leather products ethically sourced?
Yes, we pride ourselves on using high-quality, ethically sourced leather from reputable tanneries that follow strict environmental and labor standards.
Do you offer international shipping?
Currently, we ship to the United States, Canada, and Australia. International shipping rates and delivery times vary by location and are calculated at checkout.
How should I care for my felt cowboy hat?
To maintain the shape and quality of your felt hat, store it upside down on its crown and use a soft-bristled brush to remove dust in a counter-clockwise motion.